Within a business day
Everything else
Support, sales, migration help, partnerships, brand assets, billing. One inbox, read by a human, routed internally. Mention the topic in the subject line.
We didn't build one form that routes into the void. Pick the inbox that matches — you'll get a real person, and the SLA printed on the card is the one we actually hold ourselves to.
Humans online,
working hours IST.
One studio, in Bengaluru. Replies land in IST working hours — the inbox labels carry the SLA we actually hold.
Pick an inbox
Support, sales, migration help, partnerships, brand assets, billing. One inbox, read by a human, routed internally. Mention the topic in the subject line.
Vulnerability reports, abuse, security questions. We don't hold SOC 2 or ISO 27001 today — the trust center explains what we do instead.
Data access, deletion, export, DPA requests, GDPR/CCPA questions. Kept separate so requests are tracked and auditable.
Stories, interviews, quotes. Logos and brand assets are in the press kit.
Why not one form?
The universal “contact us” form is the anti-pattern of the customer-support era. Everything gets triaged by the same person, who's never the right one, which means your question takes three times as long to reach a reply.
We split it where the split actually matters — security and privacy need auditable inboxes, press runs on a different rhythm. Everything else (support, sales, migration, partnerships, brand, billing) goes to one human inbox. One team, four doors, no forwarding chain.
The tradeoff is that we ask you to name the topic in the subject line. That's a fair ask. It saves both of us forty-eight hours.
Physical addresses
Karnataka, India · UTC+5:30
Indiranagar, Bengaluru 560038
For legal notices: legal@usealoha.app, or post to Aloha Social Systems, c/o the Bengaluru address above. Registered in India.
Not urgent?
One email on Fridays. What we shipped, what we didn't, what we're reading. Zero push notifications to accompany it.