Draft · Short · 1 lineMuse match 92%
Start with the field note from March — it's where this framework first landed →
The Inbox
One list
for every
reply worth giving.
Comments, DMs, mentions, reposts — every channel in one triageable feed. Pin the questions worth answering properly. Knock down the easy ones with a tap. Hand off to a teammate when it's theirs to own.
All 8 channels in one feedMuse reply drafts on voiceTeam assignments with one tap
inbox · worth replying
- AAda K.· Instagram · just nowquestion
This completely reframed how I think about launch weeks. Where do I read more?
- JJun H.· LinkedIn · 9mshare
Shared with my team — we're trying the 3-post rule next sprint.
- RRosa M.· X · 23mquestion
Wait, how did you get your carousel to loop like that?
9 others auto-triaged as low-touch
Triage, not a fire hose
Sorted by
worth replying to.
Inbox reads the shape of every message and sorts them into buckets — questions, praise, complaints, spam. Questions from existing customers go first. "Nice post 🔥" gets a one-tap heart. Spam never shows up.
- Filter by channel, tag, sender history, or the shape of the ask.
- Mark an entire class as low-touch — Aloha learns.
- Daily digest summarises everything you didn't reply to, and why.
Reply drafts by Muse
Never start
from a blank box.
Muse — the same voice model that powers Composer — drafts the reply too, three variants short to long, adjusted to the channel convention. Edit or send as-is. You're the last set of eyes, always. Available on every channel you've switched Muse on for.
Incoming · Instagram
A
Ada K.
@ada.reads · returning
"This completely reframed how I think about launch weeks. Where do I read more?"
Draft · Medium · 2 linesMuse match 92%
Glad it landed. The thinking started in a field note back in March — that's the best place to start. Happy to send the follow-up essay too if you want to go deeper.
Draft · Long · 3 linesMuse match 92%
Thanks Ada — that's the nicest version of 'explain more' I've gotten all week. The essay I'd point you at is 'The seventh telling' from March, and then the follow-up on cadence from two weeks ago. Both linked in my bio if you want the direct paths.
Coming soon
Assignment view — a thread routed to a teammate with SLA chip.
In the drawer · not yet on the shelf
Team handoff
When it's
someone else's to own.
Tag a teammate, set an SLA, and the Inbox routes the thread with the context they need. Customer questions to support, press asks to the right person, "Is this a real partnership?" straight to whoever owns it. Nothing goes lost in a group chat.
- Assign with @mention, or auto-route by rule.
- Per-assignee SLA; overdue items bubble to the top.
- Shared notes — private team context stays with the thread.
How the Inbox works
Every channel, one quiet list,
still your voice.
A triage surface built around replying well, not replying fast. Aloha suggests; you decide; nothing sends itself.
01
Unified across channels
Comments, DMs, and mentions from Instagram, LinkedIn, X, Threads, and every channel you've connected — in one feed, newest first.
02
Sender history on the card
'Returning,' 'new,' or 'customer' — context is already visible before you click into the thread, so you're not keeping it in your head.
03
Drafts in your voice
Muse suggests a reply that sounds like you, not a support script. You accept, tweak, or ignore — nothing ships without a human press.
04
Reply, then move on
Mark done, snooze until later, or route back to the composer when a message deserves a whole post instead of a one-liner.
05
Channel filter
Triage Instagram when you're in Instagram mode. Bring the rest back when you have the head-space.
06
No auto-replies by default
The Inbox never speaks for you unasked. Every reply you send is one you wrote.